You can request to be seated at the same table as friends who have purchased tickets for the same seating. We reserve the right to seat other parties at your table if it is not full.  Tables can seat a maximum of eight persons.

If you have reserved a seat, please sign in at our cafe registration table , outside of Room 304 before your seating. You may arrive early for your reservation, but you will not be seated until your session begins. If you arrive more than 10 minutes after your session has begun, your reservation may be canceled, as we cannot guarantee an enjoyable experience if you arrive late.

If you think you will not make it to your reservation, then you can request a refund or transfer your reservation to another available time slot at the cafe registration table.

Animazement’s Anti-Harrassment Policy applies within all convention spaces, including the Cafe. In addition, we ask you abide by these additional rules while attending a seating in the Cafe.

Do not touch the maids or butlers without permission. Do not ask for personal information from our staff. We reserve the right to remove you from our event without refund at any time during your stay if you make other guests or our staff members feel unsafe or uncomfortable.

The Maid Cafe is not responsible for any lost items.

Any items left behind after a session are brought to the Lost and Found outside of Con Ops.

For the privacy and safety of our staff, do not take pictures or record videos inside the cafe without permission

If you would like to take a picture with a Maid or Butler, you may purchase a Photo Pass for a small fee. This pass allows you to take unlimited pictures and video using your own device.

Our staff have the right to refuse a picture for ANY reason.  Our maids and butlers are working and may not have time to pose for a picture. Please be respectful if they ask you to wait until a more appropriate time.